Senior Living Management & Operations Specialists

COVID-19

The health and safety of our residents and staff is our top priority, along with transparent communication to our families and community.

We are welcoming new residents to our communities and have adapted our assessment and move-in process to keep new and current residents safe and healthy. Our intention is to protect the well-being of both current and future residents. Throughout the entire move-in process, we will monitor our resources and capacity and provide transparent communication. Visitation is allowed with certain limitations and restrictions. This may change at any time. For the most up-to-date visitation policy, please contact the community directly.

We continue to follow recommendations given by the local health departments and the CDC to decrease our risk of exposure:

  • -All staff wear medically approved PPE
  • -Timely COVID-19 testing and contact tracing
  • -Providing access to the COVID-19 vaccine to all team members and residents
  • -Complying with CDC and local state guidance surrounding visitation
  • -Complying with mask mandates and social distancing during dining, activities, etc
  • -Increasing all infection control practices and housekeeping efforts

In the event of a positive diagnosis of COVID, residents and their designated emergency contact will be notified by the Executive Director. Regular updates will be sent out thereafter. Residents who test positive or show symptoms will be placed in full isolation for 10 days. Staff who test positive or show symptoms are directed to self-quarantine for 14 days.

As we continue to follow recommendations given by the local health departments and the CDC, we want you to know what we’re doing to adapt, and what we’re doing to decrease our risk of exposure. Read our COVID-19 FAQ’s for more details and information. 

1. CDC Weblink for FAQ Retirement

2. What are illness warning signs that residents should notify someone of?

The following symptoms may appear two to 14 days after exposure: 

  • Fever
  • Sore throat
  • Cough
  • Shortness of breath 
  • A general feeling of being unwell (body aches, chills)
  • Diarrhea or nausea
  • Respiratory problems

3. How is Senior Services of America protecting residents, associates, and visitors?

  • Providing access to the COVID vaccine for all residents and staff
  • Complying with CDC and local state guidance surrounding visitation
  • Complying with mask mandates and social distancing during dining, activities, etc
  • Increased all infection control practices and housekeeping efforts

4. How are you keeping residents and families connected and informed?

  • Each of our communities have been equipped with iPads and other communication systems to help residents and families stay connected
  • Residents and families are always welcome to contact the Executive Director at each community
  • Social media, such as Facebook, is updated with photos of community life as well as updates in policies and procedures

5. How are you supporting your staff?

  • Early on, we identified areas of concern for our staff such as childcare, shift changes etc. Doing this allowed us to preemptively problem solve an accommodate their needs
  • As a company, we refused the exemption offered to Healthcare companies with over 500 employees. This means we are choosing to offer benefits to staff that other healthcare companies are opting out of due to their essential status
  • Weekly COVID-19 calls to keep all associates informed of changes in policies and procedures at the company level, or from the CDC or their local healthcare department.

6. What happens if there is a positive diagnosis at Senior Services of America?

If this happens, residents and their designated emergency contact will be notified by our Executive Director. Regular updates will be sent out thereafter. We are also contacting the local health department and reporting any new cases. If directed by the Health Department, the community might administer tests to each resident, regardless of symptoms. 

7. Are you welcoming new residents to Senior Services of America?

We are welcoming new residents to our communities, and have adapted our assessment and move-in process to keep new and current residents safe and healthy. Similarly, if current residents experience a short stay at a hospital or skilled nursing setting, we are welcoming them back home. Here’s some reasons why we are still welcoming new residents:

  • Even before the pandemic, family caregivers have been identified as being at higher risk for health concerns. Moving a loved one to senior living can improve the safety for seniors and family members alike.
  • Seniors who find themselves isolated at home may have minimal support. Daily tasks like errands and grocery shopping may put them at unnecessary risk of exposure.
  • The reality of social distancing can translate into fewer check-ins from neighbors or visitors who aren’t taking proper safety precautions. Residents find comfort in having 24-hour access to a trained care team who are regularly screened for coronavirus symptoms.
  • Senior living providers play a crucial role in alleviating the strain on the stressed healthcare system by continuing to welcome new residents.
  • Our community provides an engaging environment for seniors to live safely and independently with purpose, and surrounded by support and care.

Our intention is to protect the well-being of both current and future residents. Throughout the entire move-in process, we will monitor our resources and capacity and provide transparent communication about our ability to welcome new residents. 

8. Can you provide new residents and staff with the COVID vaccine?

All new residents and staff at Senior Services of America will have access to receive the COVID-19 vaccine, should they want it.  

See our COVID-19 Vaccine FAQs.

9. What happens to my loved one if they get COVID-19?

Residents who test positive or show symptoms will be placed on full isolation. Associates who are showing symptoms are directed to self-quarantine for 14 days. 

10.  Am I allowed to visit my loved one?

Visitation is allowed with certain limitations and restrictions. For our visitation policy, please contact the community directly. This may change at any time.

11. Are you conducting tours?

We are able to conduct in-person tours with certain limitations and restrictions. Please contact the community directly for our in-person tour policy. This may change at any time.